* The management reserves the right to amend/add/delete any terms & conditions at any time without prior notice.
* All bookings are subject to availability
* Non-Malaysian is subjected to RM10 Tourism Tax per room night.
* All prices are subject to 8% Government Services Tax.
* CHECK-IN TIME: 3:00 p.m.
EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. Please contact Front Desk staff directly for further assistance (60) 85 436 999
GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
CHECK-OUT TIME:
Room rental period expires at 12:00 p.m. Additional day charge, plus tax may apply for late checkout.
CHECK-OUT PROCEDURE:
Check-out time is 12 p.m. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. There are charges for late check out.
EARLY DEPARTURE:
Guests who check out of the hotel after 12:00 p.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
CANCELLATION:
City Rise Hotel, Miri is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled forty-eight (48 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.
SPECIAL REQUESTS:
We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, extra beds, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
ACCESSIBLE ROOM:
Handicapped compliant guest room is available and should be reserved in advanced; please contact the hotel directly (60) 85 436 999. However, the availability of this room is subject to availability.
DEPOSITS AND GUARANTEES:
There is no deposit required to make an individual room reservation.
RATES:
All rates are quoted in MYR currency, excluding tax. Rates may increase without notice. Rates as advertised on the City Rise Hotel website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on, Standard King (1-2 occupancy), Superior King (1-2 occupancy), and Superior Twin (1-2 occupancy) and are subject to availability.
RIGHT TO REFUSE SERVICE:
City Rise Hotel is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. City Rise Hotel will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Malaysian Government and the owners for the operation and management of the hotel. City Rise Hotel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by City Rise Hotel for the operation and management of our hotel.
QUIET HOURS:
10:00 p.m. to 8 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.
VISITORS:
Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times.
Side By Side ROOM POLICY:
Side by side rooms are subject to availability and can only be booked directly through the hotel. Please call the hotel directly to discuss available configurations.
DO-NOT DISTURB AND ACCESS TO ROOMS:
Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
CHILDREN:
As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.
ADDITIONAL BEDDING:
A limited number of extra beds and baby cots are available upon request. Availability is on a first-come, first-served basis. Extra bed is charged RM50.00nett per night. Baby Cot is Free of Charge. Maximum capacity of baby cot or extra bed is one (1) per room. For safety, pillows are not provided for cribs.
ROOM CARDS:
Room cards are issued to the registered guest(s). No room cards will be issued to youth under 18 at any time. I.D. is required if you have lost your room card and require a duplicate. Please return room cards to Front Desk upon Check-out.
HOUSEKEEPING/ROOM INSPECTION:
Housekeeping is provided daily between the hours of 8.30 a.m.- 11.00 p.m. Housekeeping may start as early as 8.00 a.m. during peak season. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
LINEN CHANGING:
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged based on your request. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY:
City Rise Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (60) 85 436 999 and we will try to assist you in locating your lost item.
FOUND ITEMS:
City Rise Hotel is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for three years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
RETURN:
We would be happy to return your lost item(s) to you by postage / courier service. You will be charged packaging and postage, plus a handling fee. A separate receipt will be mailed to you. City Rise Hotel is not responsible for any item lost or misdirected during shipment / postage.
ALCOHOL POLICY:
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, coffee house, halls, etc. Alcohol consumed during special events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 21 years old or older (valid photo identification required) and can only be consumed at that event venue.
IN CASE OF EMERGENCY OR FIRE:
Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door and in the Guest Room Information located in each guest room. The hotel is fully equipped with smoke detectors, fire safety information in Guest Room Information, and emergency evacuation plans on the door of each guest room. Please review this important information.
FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. City Rise Hotel assumes no liability for guest use.
TERMS & CONDITIONS:
City Rise Hotel makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. City Rise Hotel does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. City Rise Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY:
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. City Rise Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by City Rise Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
City Rise Hotel reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
ANTI-BRIBERY AND ANTI –CORRUPTION POLICY:
Neither the Customer nor any of its directors and Personnel have offered, authorised, promised, given, solicited or accepted, and none of the foregoing will offer, authorise, promise, give, solicit or accept, to or from any person where such an action would violate any applicable anti-corruption or anti-bribery law, including but not limited to the Malaysian Anti-Corruption Commission (Amendment) Act 2018”.
CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:
City Rise Hotel reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us.
*above writes up are to be added/edited and refurnished once finalized*
